We welcome purchase orders from Businesses, local Authorities, Government Departments and Educational Establishments. Send an official purchase order (PO) and we will open an account for you the same day. We also offer Business accounts, which can be applied for offering a 30-day credit account. Credit availability is subject to status. Please call for details and an application form.

COMPLAINT PROCEDURE

Should our service not meet your expectations and you feel you would wish to register a complaint you may do so by telephone, Fax, post or email. Full contact details are to be found on our "Customer Services" page at www.PrintClearly.co.uk.

All complaints will be dealt with in strict confidence and will be responded to within 5 working days of the complaint being registered. At which time we will endeavour to advise you how long it may take to resolve your concerns if we are unable to deal with it in 5 days of your initial correspondence. Print Clearly Ink & Media will at all stages of the process ensure you are kept fully informed.

We accept Visa, Mastercard, Solo and Switch. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

You may pay by cheque on-line by following the instructions at the Checkout. Goods will be dispatched upon reciept and clearance of your cheque.

The shipping and VAT are included for UK mainland Customers ONLY. Overseas and Non Uk mainland customers should contact us by email or fax prior to placing your order.

We guarantee everything we sell for a minimum of 12 months from date of purchase, (3 months for reconditioned/remanufactured product). Should you have a delivery discrepancy or your goods are damaged on arrival, we will endeavour to rectify the problem within 24 hours of you informing us. If your goods prove faulty within 30 days of date of purchase, you have the option of a full refund or an exchange. Outside this initial period faulty goods will be exchanged or a credit note given. Any terms, conditions or warranties described here are in addition to your statutory consumer rights.

To organise a Product Return call Customer Services on (01825) 764 777 (Mon-Fri 8.30am to 5.00pm) You will be issued with a Returns Number and told how to return the product. This will enable us to track your return and deal with it efficiently.

RIGHT TO CANCEL

You have the right to cancel the contract of your purchase within 7 working days, beginning the day after receipt of the goods by giving written notice of cancellation within this period.

To make a return, package securely and we recommend that you use recorded-delivery service. Ensure you include a copy of your original invoice and the reason for return. Please note that you will be responsible for the cost of returning the goods to us. All goods returned should be in their original packaging unused, with all seals intact.

You will receive a refund of the full purchase price within 30 days of the date of cancellation.

For goods ordered in error, we will charge a restocking fee of 25% to cover administration.

If you need to reach us, please email us on customers@PrintClearly.co.uk alternatively, you can call on 01825 764 777 (International +44 1825 764 777) or fax on 01825 763 999 or write to us - our address can be found at our Home page under "Contact Us" or "Customer Services" Section.